Name: Tetron Auto Parts
Address: 4798 Mission Blvd #B Montclair, CA 91762, USA, Montclair, CA, 91762, US
Telephone: 909-788-5979

Question 1

What is Tetron Auto? Who is Tetron?

Accepted Answer

Tetron Auto is a trusted online and in-store retailer offering high-quality automotive parts and accessories, including BOXI brand products.

Question 2

What brand parts does Tetron Auto sell?

Accepted Answer

We proudly feature BOXI brand parts, known for reliability, durability, and perfect fitment across a wide range of vehicle models.

Question 3

How can I contact Tetron Auto customer support?

Accepted Answer

You can reach us by phone at 909-788-5979 or by email at Support@tetronauto.com. During business hour

Question 4

Do I need an account to place an order?

Accepted Answer

No, you can place an order as a guest. However, creating an account lets you track orders, manage returns, and view your purchase history easily.

Question 5

What is your return policy?

Accepted Answer

Our refund and returns policy lasts 30 days from the purchase date. After 30 days, we can’t offer a full refund or exchange. Please refer to our website’s return policy for further information.

Question 6

What items are eligible for return?

Accepted Answer

Items must be unused, uninstalled, in their original packaging, and include all original materials supplied with the product.

Question 7

What items cannot be returned?

Accepted Answer

We do not accept returns on gift cards, downloadable software, health or personal care products, hazardous materials, or flammable liquids/gases.

Question 8

How do I start a return for an online order?

Accepted Answer

Log in to your account, go to “My Orders,” and select “Return Items.” If you checked out as a guest, please call 909-788-5979 to request an RMA (Return Material Authorization).

Question 9

Can I return my online purchase in-store?

Accepted Answer

Yes. You can return online purchases to any Tetron Auto Parts store following our return guidelines.

Question 10

Do I need to pay for return shipping?

Accepted Answer

Yes. Customers are responsible for all return shipping costs. Returns sent COD (Cash on Delivery) will not be accepted.

Question 11

How long does it take to get my refund?

Accepted Answer

Once your return is received and approved, refunds are typically processed within 7–10 business days to your original payment method.

Question 12

What should I do if my refund is delayed or missing?

Accepted Answer

Check your bank or credit card account again, then contact your card issuer or bank. If the issue persists, email Support@tetronauto.com for assistance.

Question 13

Can sale items be refunded?

Accepted Answer

No. Only regular-priced items are eligible for refunds; sale items are non-refundable.

Question 14

What if I receive a defective or damaged product?

Accepted Answer

We will gladly exchange defective or damaged items for the same product. Contact Support@tetronauto.com for return instructions.

Question 15

Do you offer Same Day Delivery?

Accepted Answer

Yes, Same Day Delivery is available in select zip codes. Eligibility and cost are shown during checkout.

Question 16

Why is Same Day Delivery not available in my area?

Accepted Answer

Same Day shipping is only offered in specific regions. If your zip code is outside those areas, this option will not appear at checkout.

Question 17

Can I tip the delivery driver for Same Day orders?

Accepted Answer

Yes. Tips go directly to the driver but are non-refundable if the order is returned.

Question 18

What is Next Day Home Shipping?

Accepted Answer

Next Day Home Shipping allows customers to receive eligible parts within one business day after placing an order before the cutoff time.

Question 19

How can I qualify for Free Next Day Home Shipping?

Accepted Answer

Orders of $35 or more (before tax) generally qualify for free or discounted Next Day Home Shipping, depending on item size and location.

Question 20

How long does Standard Ground Shipping take?

Accepted Answer

Standard Ground Shipping usually delivers within 3–5 business days (excluding weekends and holidays).

Question 21

Do you ship outside the United States?

Accepted Answer

No. Tetron Auto ships only within the 50 United States. For location outside of United States, please contact us via email Support@tetronauto.com for logistics options

Question 22

Can I ship my order to a PO Box, APO, or FPO address?

Accepted Answer

Unfortunately, we cannot deliver to PO Boxes, APO/FPO addresses, or U.S. territories at this time.

Question 23

How do I track my shipment?

Accepted Answer

A tracking link is included in your shipment confirmation email. You can also log in to “My Orders” in your Tetron Auto account to view tracking details.

Question 24

What if my order doesn’t arrive on the estimated date?

Accepted Answer

Delivery dates are estimates and may vary due to carrier delays, weather, or other unforeseen factors. Please contact support if delays persist.

Question 25

How do I register for a wholesale account?

Accepted Answer

To become a wholesale partner, contact our team at 909-788-5979 or email Support@tetronauto.com for registration details and bulk pricing information.

Drive Belt Tensioner

BOXI Drive Belt Tensioner BX03900045-1

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