At Tetron Auto Parts, we understand that your privacy is important. We are committed to protecting your information is protected and handling it responsibly. This Privacy Policy outlines how we collect, use, and share your Personal Information in the course of our business operations and interactions with you. Our goals are to process and fulfill your orders, enhance both in-store and digital experiences, protect your rights and information, and fulfill other purposes disclosed in this policy. Tetron Auto Parts reserves the right to modify this Privacy Policy at any time at our sole discretion. For any questions, please contact us using the channels provided.
About This Privacy Policy
This notice describes our practices for collecting, using, maintaining, protecting, and disclosing (processing) your personal information when you use our services.
We do not knowingly collect information from minors. We do not sell your information
Our Service include interactions with us, such as when you:
• Visit our website, or a website that links to this privacy notice
• Engage in a transaction with us, for example, by making a purchase (online or in-store)
• Subscribe to or engage with our newsletters or other electronic communications to receive updates on our products and services
• Interact with our social media pages (Facebook, Instagram, Twitter, TikTok, YouTube, LinkedIn, etc.)
• Click on our ads posted on third party sites
• Engage with our affiliates or partners
• Communicate with our customer service team or features (including via chat functions, email, text, or phone)
• Visit one of our stores (where we may collect personal information related to your visit, including for example, video security footage)
• Take one of our customer feedback surveys after visiting a store or our website, making a purchase or interacting with our Customer Service team
• Attend an Tetron Auto Parts event (car show, Grand Opening, etc.)
• Use our Services anywhere we collect information from you and refer to this Privacy Notice
This Notice also applies to personal information we collect from third parties about you. This Policy does not apply to websites, apps, videos (embedded or direct links), or other content (each a ‘Linked Site’) to which we link that are not operated by us. Linked Sites have their own personal information collection and use practices, and we are not responsible those practices. We encourage you to read each Linked Site’s privacy disclosures to understand how your personal information is processed.
Information Collected
What is Personal Information?
Personal information (sometimes called ‘personal data’) is a broadly defined term whose legal definition varies across jurisdictions. When used in this Policy, ‘personal information’ includes information that is reasonably capable of identifying a particular individual (including through their device) either alone or when combined with information from other sources.
What Information Do We Collect?
The personal information we collect about you depends on the nature and context of your interaction with our Company and Services. It may also depend on various choices you make about how to use the Services we offer, the functionality and features you choose or enable, your location, the devices you use to interact with our services, and applicable law.
The following describes the personal information we may collect about you and the way we collect it.
Personal Information You Give to Us
We may collect the following categories of personal information you provide to us, including the following:
•Contact Information. For example, first and last name, email address, phone number, physical address, job titles, and other contact information you provide.
•Account and Other Identifiers: For example, username, screen name, handle, account ID, assigned user ID, customer number, or similar identifier that can be used to identify a user or account.
• Account Verification Information: Including account security questions and answers.
• Purchase History: Purchases and purchase tendencies associated with you or your account.
• Financial Information. For example, your salary, income, assets, debts, or other financial information.
• Coarse Location Information. A general approximation of your location that is not based on global position system information.
• Vehicle Information. For example, your license plate number, Vehicle ID Number, vehicle performance data, mileage, oil changes.
• Audio Recordings. For example, voicemails, customer service recordings, audio surveillance recordings.
• User Content: Including emails and text messages, photos, videos, audio recordings, customer support communications, comments/feedback, and any other user-generated content.
• Social Media Content. If you interact with our social media pages, we may receive information related to those interactions.
• Employment Candidate Information. Individuals applying for employment or other positions in our workforce may provide personal information in connection with the candidacy for employment. Personal information may include contact information, work history, education history, salary preferences, résumé information, C.V.
• Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.
Sensitive Personal Information. Some jurisdictions have defined certain categories of personal information as ‘sensitive.’ We may collect the following categories of sensitive personal information when you provide it to us or allow us to collect it based on your interaction with us.
From our customers:
• Payment Processing Information. For example, the form of payment, payment card number and details, bank account number, payment service provider, and other payment information you provide.
• Driver’s license number, Governmental ID card numbers, Tax identification number, Military identification number.
• Highly Personal Information. We rarely collect highly personal information. However, occasionally our customer feedback surveys ask for this optional information in order to better personalize your experience with Tetron. For example, a survey might request information that reveals your racial or ethnic origin, or gender identity or sexual orientation.
From our team members:
• Social Security Number, Driver’s license number, Governmental ID card numbers, Tax identification number, Military identification number, Passport Number.
• Payment Processing Information. For example, the form of payment, payment card number and details, bank account number, payment service provider, and other payment information you provide when making optional purchases through the Company Store.
• Banking Information: For example, your bank account and routing number used for directly depositing payroll, expense reimbursements, or other payments.
• Health Information. For example, information pertaining to your physical or mental health for insurance or insurance discount purposes, leaves of absence, reasonable accommodations, or fitness and exercise data when participating in a wellness challenge.
• Health insurance information.
• Account access credentials. For example, your username and password.
• Communications Contents. For example, the contents of mail, email, or text messages (unless we are the sender or intended recipient). • Highly Personal Information. For example, information that reveals your racial or ethnic origin, religious or philosophical beliefs, union membership, or gender identity or sexual orientation.
Site Cookies
Personal Information We Derive Through Your Use of Our Services
We automatically collect certain information about your (and your device’s) interaction with our Services using various data-gathering and tracking technologies.
These technologies include:
• Cookies or tracking pixels
• Facebook tracking pixel
• Remarketing tools and software
• iFrames or embedded materials
• Session recording scripts to monitor activity
The information we collect using these technologies includes:
• Browsing and Search History. Information about the content you view and searches you make on our Website.
• Website Log and Usage Data. Data related to our pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
• Advertising Metrics. Data about the advertisements you have viewed on our Website and/or Mobile App.
• Diagnostic Data. Such as crash logs, launch time, hang rate, energy use, and other information collected for measuring technical diagnostics.
• Device information. Data about the device used to access our Services. Device information includes device identification numbers, application identification numbers, advertising identifiers, device location information, mac address, hardware model, internet service provider, and mobile carrier).
Who Provides Us with Personal Information?
We mostly collect personal information directly from you or based on your interaction with our Website or App. However, we also may collect personal information from third-party sources, these include:
• Identify Verification Service Providers
• Information Databases
• Social Media Platforms
• Business Partners
• Government Entities
What Do We Do with Your Personal Information?
We may use your personal information for a variety of reasons. Depending on how you interact with our Services, these include:
• Fulfilling and communicating with you about your orders or requests.
• Processing refunds, returns, and exchanges.
• To validate your identity as necessary to perform our contract with you, maintain security, and comply with applicable law.
• To register, service or manage your accounts such as information about your membership benefits, including expiration and renewal notices.
• To send you marketing and promotional communications, as permitted by law, and to measure its effectiveness.
To administer contests, sweepstakes, promotions, and surveys.
• To respond to your requests related to our Services.
• To maintain and improve the security and performance of our Services.
• To Improve your experience in our stores and on our websites.
• To anonymize, aggregate, or de-identify your personal data (so it can no longer identify you) in furtherance of conducting research and analysis.
• To make strategic decisions concerning our business operations.• To personalize our service offerings, websites, and advertisements and/or deliver targeted advertising and to measure its effectiveness.
• To display third-party ads, including sharing information with entities who display third-party ads.
• To enforce, and review compliance with, the legal terms that govern our offerings in furtherance of our legitimate interest in ensuring adherence to the relevant terms.
• To comply with our legal obligations under applicable laws.
• To protect the rights, safety, and property of the Company, our users, and third parties.
• In any other way we may describe when you provide the information.
• To Process Commercial Credit Account applications
• For any other purpose with your consent.
When we process personal data about you to comply with legal requirements or to perform our obligations under a contract with you or with our customer through whom you use our offerings, failure to provide such data may prevent or delay our fulfillment of these obligations.
When and With Whom Do We Share Your Personal Information?
We may share your personal information with the following:
• Business Operations Providers. Including shipping carriers who help us fulfill your orders and mail packages to you, cloud computing service providers, internet service providers, data backup and security providers, functionality and infrastructure providers, and similar service providers. • Our Business Affiliates. With our affiliates, including our parent company, subsidiaries, joint ventures, or other companies that we control or that are under common control with us.
• Payment and Billing Providers.
• Marketing and Advertising Providers. Including advertising, direct marketing, and lead generation providers, affiliate marketing program providers, retargeting platforms, data brokers, ad networks, marketing consultants, and similar services providers.
• Legally Required Parties. Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
• Professional Service Providers. Including lawyers, accountants, consultants, security professionals, and other similar parties when disclosure is reasonably necessary to comply with our legal and contractual obligations, prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of us, our customers, and the public.
• Reorganization. Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
• Authorized Disclosures: To any party when you request or authorize us to share it.
We may also gather aggregated data about individuals and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
How Long Do We Keep Your Personal Information?
We will retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances, you may ask us to delete your data. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
How Do We Protect Your Personal Information?
We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information.
Examples of our security measures include the following:
• Restricting access to personal information to those workforce members who need to know it.
• Training our workforce members about the importance of privacy and security of personal information.
• Implementing internal policies and procedures governing the collection, use, retention, and disclosure of personal information.
Do We Collect Information from Minors?
Our Services are not intended for persons under 18+ years of age. We do not knowingly collect or process the personal information of individuals under the age of 18+. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us their Personal Information, please contact us.
What Are Your Privacy Choices?
You can control the collection and use of personal information for some of our processing activities. This includes:
Adjusting Communication Preferences
Email: You may unsubscribe from promotional and other types of communications by following the ‘unsubscribe’ instructions near the bottom of the email. You may also email us. Please note, opting out of promotional emails will not stop you from receiving all emails from the company. For example, we may still send you emails pertaining to your purchases, registrations, consumer surveys and similar transactions.
Text Messages: You may opt out of automated text notifications any time by replying ‘STOP,’ or any alternative keyword we have shared with you.
Mail Promotions: You may ask us to unsubscribe from our mail promotions and solicitations. To opt out of physical mailings, a customer can visit any Tetron store, or call Customer Service.
Blocking Cookies
Most web browsers automatically accept cookies by default, but you can alter how your browser responds to cookies by adjusting the settings. Information about managing cookies for popular web browsers can be found in the links below:
Safari (Desktop) and Safari Mobile (iOS).
Firefox
Chrome
Micrsoft Edge
Brave
Additionally, you may use our cookie consent preference manager to customize your cookie preferences for our Website.
Do We Update Our Privacy Policy?
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Contact Information
How Can You Contact Us?
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Tetron Auto Parts
4798 W MISSION BLVD UNIT B,
MONTCLAIR, CA 91762-4413 US